Build skills in patient scheduling, medical records management, EHR systems, and front-office operations. Prepares you for the AAH National Certification Exam.
10
Modules
25
Lessons
8
Hours
100%
Self-Paced
Course Curriculum
10 modules25 lessons8 hours of contentChapter quizzes + Final exam
Explore the role of the medical administrative assistant across different healthcare settings and the skills required to succeed.
Learning Outcomes
Describe the responsibilities of a medical administrative assistant
Identify key departments and workflows in a clinical practice
Explain how front-office and back-office roles interact
Apply professional standards and workplace ethics in healthcare
Lessons in this Module
The Medical Administrative Assistant Role15 min
Healthcare Settings & Team Dynamics18 min
Professional Standards & Ethics12 min
Essential medical vocabulary that administrative professionals use daily.
Lessons in this Module
Common Medical Terms & Abbreviations20 min
Specialty-Specific Terminology18 min
Mastering appointment scheduling systems and patient intake processes.
Lessons in this Module
Appointment Scheduling Methods20 min
Patient Registration & Intake22 min
Managing the Appointment Book15 min
Understanding medical record types, documentation standards, and record management.
Lessons in this Module
Types of Medical Records18 min
Documentation Standards22 min
Record Retention & Storage15 min
Working with electronic health record systems and healthcare technology.
Lessons in this Module
EHR Systems Overview20 min
Navigating EHR Software25 min
Verifying patient insurance coverage and basic billing procedures.
Lessons in this Module
Insurance Verification Process20 min
Understanding Insurance Plans22 min
Basic Billing Procedures18 min
Day-to-day operations of a medical front office.
Lessons in this Module
Opening & Closing Procedures15 min
Handling Phone Calls & Messages18 min
HIPAA regulations, patient privacy, and compliance in the administrative role.
Lessons in this Module
HIPAA Privacy Rule22 min
HIPAA Security Rule & Breach Notification20 min
Compliance in Daily Operations18 min
Written and verbal communication skills for healthcare settings.
Lessons in this Module
Patient Communication Skills18 min
Business Writing & Correspondence15 min
Exam strategies and review for the Certified Medical Administrative Assistant exam.
Lessons in this Module
CMAA Exam Overview & Strategy20 min
Comprehensive Review & Practice25 min
Final Certification Exam
Score 80% or higher on the comprehensive final exam to earn your certificate of completion — recognized in the healthcare industry.